Merger bring CSA's to group-level

  • Published
  • By Senior Airman Eric Schloeffel
  • 23rd Wing Public Affairs
MOODY AIR FORCE BASE, Ga. --  In an effort to provide balanced communications assistance, Moody's client support administrators are in the final stages of a transition reorganizing them from squadron and flight-level office positions into group-level positions. 

These changes are in response to Air Force Program Budget Decision No. 720 cuts, which resulted in the loss of approximately 30 percent of the information management career field, said Senior Master Sgt. Lisa Friend, Moody's functional manager of the information management career field. 

"Because of the cuts, some squadrons were left with no (communications) assistance when their computer support technician went on a temporary duty assignment or permanently changed stations," she said. "By consolidating, we can support the squadrons equally throughout the base. We had to do something to alleviate those squadrons lacking CSA assistance." 

In the past, information managers were assigned to individual squadrons, said Sergeant Friend. The changes assign information managers to a specific group, where they operate at a help desk instead of individual offices. Each group help desk serves as the primary point of contact for any computer or communication-type problems. 

The transition bringing CSA's to the group level is occurring at many bases throughout the Air Force and is yielding positive results, said Sergeant Friend. 

"Since this initiative is Air Force-wide, I've talked to many fellow functionals at other bases," she said. "From everything I've heard, despite a few growing pains, people are generally happy with the services they are receiving." 

In addition to Air Force-wide success, the transition is already receiving praise from Team Moody Airmen, said Tech. Sgt. Andrew Neal, 23rd Mission Support Group NCO - in charge of client support administrators. 

"I've encountered many people and some squadrons who were nervous of the change in support," he said. "But I've recently received many e-mails stating how appreciative people are of the new system. They also noted the timely manner in which support was received." 

Each of Moody's groups, with the exception of the 23rd Medical Group and 820th Security Forces Group, are affected by these changes, said Sergeant Friend. 

With this transition, Team Moody can expect the same level of service despite a change in where it's delivered from, said Master Sgt. Donald Howard, 23rd CS operations controller. 

"The only change of service for the end-user should be the initial point of contact," said Sergeant Howard. "The transition should be very seamless without any degradation of service."